Shipping Policy

At KLEIA Jewellery, we aim to get your order to you as quickly and safely as possible.

Processing Time

Orders are typically processed within 3–5 business days after payment is received.

Please note that processing times may be slightly longer during sales, launches, holidays, or peak periods.

Shipping Carrier

All orders are shipped via Australia Post.

Once your order has been shipped, you will receive a confirmation email with tracking information.

Domestic Shipping Rates

We currently ship Australia-wide.

• Standard Shipping: $5.99 AUD
• Free Standard Shipping: Orders over $149 AUD

Estimated Delivery Times

After dispatch, estimated delivery times are:

• Standard Shipping: 3–7 business days

Delivery times are estimates only and may vary depending on your location and Australia Post delays.

Tracking Information

Tracking details will be provided via email once your order has been dispatched.

Please allow up to 24 hours for tracking updates to appear in the Australia Post system.

International Shipping

We currently do not offer international shipping at this time.

Incorrect Shipping Details

Please ensure your shipping address is correct before placing your order. We are not responsible for parcels lost or delayed due to incorrect address details provided at checkout.

Lost or Delayed Parcels

Once parcels have been shipped, delivery is handled by Australia Post. While we will do our best to assist, Kleia Jewellery is not responsible for delays, lost parcels, or damaged shipments caused by the carrier.